Customer Care

Store Policies

Shipping Rates

Please allow 1-7 business days for your order to ship.

Domestic orders ship UPS Ground. Domestic shipping is free on orders over $395. Domestic orders under $395 ship for a $12 flat rate.

International orders ship DHL International at a $45 flat rate. Customers are responsible for all duties and customs fees associated with international orders.

Canadian orders ship USPS at a $30 flat rate. Customs duties are included in the shipping rate.

All Domestic orders over $750 will require a signature upon delivery.

Ilana Kohn LLC. is not responsible for lost or stolen packages and highly recommend adding Route insurance to your order before checkout. If you do not purchase the added insurance, we cannot help with lost or stolen packages and only guide you towards initiating a claim with UPS.

If you require expedited shipping, please contact us prior to placing your order. Rates vary depending on location and timeline.

Local pickup is available at our 57 Orchard street location in NYC. Please choose the local pickup option at checkout or contact us to arrange pickup.


ALL ITEMS PURCHASED ON SALE or with a promotional code are considered final sale. Items will not be eligible for returns/exchanges or site credit.

All domestic returns and exchanges must be requested through our RETURN PORTAL:

Returns must be requested within 7 days of receiving your order. We will reply with a prepaid shipping label. A $10 processing fee with be deducted from your total refund amount. Returns must be postmarked within 14 days of delivery, or they will not be accepted. All garments must be unwashed/unworn.

Ilana Kohn LLC is not responsible for lost or undelivered orders and returns. If you do not purchase the added insurance, Route, we are not responsible for any lost or stolen packages and highly recommend using this service.

Once we receive your package, we will issue your refund within one week of receipt. Shipping fees incurred will not be refunded. Exchanges are final sale.

All International and Canadian orders are final sale, no returns.

Customers are responsible for all duties and customs fees.

Price Adjustment

Ilana Kohn LLC. offers a price adjustment policy for items that are purchased directly from within 3 days prior to the start of a sale. Adjustments must be claimed within 3 days of sale start date. Please note, exact style, color, and size must be available when the request is made. We cannot offer price adjustments to items that were originally purchased on sale or with a promotional code, or on items temporarily reduced in price.

Price adjustments will be given in the form of store credit exclusively.